Digital is the new normal. Customer centricity wins the game. The new definition of success is an organization’s ability to change. The new definition of leadership is its ability to drive this change.
Customer Centric Leadership is all about driving change. We help leadership teams to develop and establish programs that empower and encourage the various teams in a company to define their own role and contribution for better customer experiences. And to engange and exchange with other teams in the company to work jointly on becoming a learning organization.
Top Changemakers in Business are Great Business Storytellers
Successful executives know this. As soon as they take ownership for an innovation challenge, building their pitch is one of the first things they do. They manage to transform the cold facts of business into an easy to understand story that gives listeners meaning, direction and confidence.
A strong CX Vision narrative supports business transformation because it can transform the way people look at innovation.
We help you to build your story of change accompanied by a professional presentation that makes you feel good when telling your story.
Our executive communication offering is all about building your own persal brand. To make sure
the story of change becomes your story requires a lot of communication outside your company. We help you with social media posts, publications in magazins and open platforms as well as with keynotes on the relevant summits and events.
ASEUS GmbH is an owner-managed advisory for customer centric change.
Markus A. Stauffenberg is founder of ASEUS, strategic advisor and speaker in the areas of CX and digital transformation.
With a background in design and economics he has been working with CX innovation teams from various industries - Mercedes-Benz, Volkswagen, smart, Deutsche Bank, Danone, Bosch and IBM.
He is co-founder of Experience One - a specialist in helping global brands use new technology and human insight to create better customer experiences.
Based on his 20 years of professional experience, Markus knows the various challenges that innovation leaders face while bringing new CX solutions from early ideation to market launch.